Replacement & refund policy
Read this before you order, not after. Every item is inspected and test-fired before it leaves us, and in exchange all sales are final — the one thing we do replace is a parcel damaged in transit, and that needs an uncut unboxing video.
No returns or exchanges
Once an item is bought it is a final sale. We cannot take it back for another model, for a different size, or for store credit.
No refunds
We do not refund a purchase. Ask us anything you are unsure about before you pay — on Instagram or on the phone — and we will answer it straight.
We replace shipping damage
If it arrives broken, we replace it — on an uncut unboxing video. That video is the whole process, so start filming before you open the parcel.
The one rule that matters
Film the unboxing. Uncut.
A courier can drop a parcel and nobody tells us. The video is how we tell transit damage apart from everything else, and without one we cannot approve a replacement — not because we think you are lying, but because we have nothing to show the courier.
- 1 Start recording with the parcel sealed, label visible.
- 2 One continuous take — no cuts, no edits, no stopping.
- 3 Open it on camera and show the damage clearly.
- 4 Send it to us the same day you receive the order.
No warranties or guarantees
We do not offer a warranty or a guarantee on anything we sell. What we do instead: every item is inspected for function and quality before dispatch, every blaster is test-fired, and a parcel damaged in transit gets replaced on the video above.
After that, wear is wear. Nozzles, O-rings, springs and piston heads are consumables and we keep them on the shelf, and we service blasters on the bench for a flat fee — including ones we did not sell.
Spares and bench service →Starting a replacement
- 1Message us the same day. Instagram DM to gelblastersindia, the number on our contact page, or gelblastersindia@gmail.com. Damaged, defective or wrong item — tell us immediately on receiving it.
- 2Send the uncut video and photos. We look at it the same day wherever we can.
- 3We authorise it and send instructions. Nothing comes back to us without that authorisation — a parcel returned on your own initiative will not be accepted.
- 4We replace the item. Same model where we have it; if it is out of stock we tell you how long, in weeks, not “soon”.
Items we can never take back
- Used eye protection
- Gel that has been soaked
- Custom or personalised builds
- Batteries once charged
- Sale and clearance items
- Gift cards